Bethan Harper, Author at Wildix Blog

Stop Guessing, Start Knowing: Turning Your CRM into a Strategic Asset

Bethan Harper — Wed, 17 Jun 2026 09:43:12 +0000

Your CRM knows a call happened, but it doesn’t know what was said Whether it’s Salesforce, HubSpot or another platform, most sales teams invest significantly in their CRM. Businesses configure pipelines, build out custom fields and train their teams to use the platform consistently. So, the system is there, the data should be there, and in …

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Teams and Visibility: How to get clearer insight into your sales team’s conversations

Bethan Harper — Wed, 27 May 2026 07:02:46 +0000

Most sales managers will recognize the moment at the end of a difficult quarter where a deal that should have closed didn’t, and the post-mortem conversation arrives at a familiar sticking point. But, it’s often unclear which call went wrong, what was discussed or where things shifted. It’s not necessarily a reflection on the team …

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Is Your Business a Liability? Standard UC is Failing the Searchable Accountability Test

Bethan Harper — Mon, 13 Apr 2026 14:18:25 +0000

You record every call, but you’re still at risk Most businesses in regulated industries believe they have compliance call recording covered. The system records calls, stores the files, and if an auditor calls or a client disputes a conversation, you have the recordings. But having a recording and being able to find the exact sentence you …

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Cordless Phones for Business: Choosing the right solutions for your business

Bethan Harper — Fri, 27 Feb 2026 16:42:56 +0000

Your employees are on the move, walking hotel corridors, navigating factory floors, visiting properties and rushing between wards. Every single one of them needs to stay reliably and instantly connected. But being connected means something different depending on where your people work. A lone worker on a manufacturing site needs safety features built into their device, …

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Fixed Mobile Convergence: Managing your mobile workforce

Bethan Harper — Wed, 28 Jan 2026 12:05:05 +0000

The modern workplace has changed dramatically. Field service technicians, real estate agents, delivery drivers and sales representatives are now working wherever their jobs take them, rather than from a traditional office. However, while employees have become more mobile, the way businesses handle communication has not kept up. This gap creates a range of mobile workforce communication challenges …

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