Dimitri Osler, Author at Wildix Blog

How to set up a Microsoft Teams PBX Integration

Dimitri Osler — Wed, 05 Oct 2022 12:43:55 +0000

Five years after its debut, Microsoft Teams has become the most popular business communication platform with over 270 million monthly users worldwide. And while its growth has been impressive, thanks to its inclusion in Microsoft Office 365 and pressures from the pandemic, that increase is not a sign that Teams is a perfect product. In …

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Improve Your Customer Journey and Contact Center Operations with x-caracal

Dimitri Osler — Thu, 17 Jun 2021 16:16:01 +0000

More on the new software that improves customer interactions and empowers call centersEspecially when it comes to call centers and contact centers, it’s pivotal that modern enterprises make use of a customer journey map. Customer journey mapping, in short, is the visualization of the various stages potential customers go through when interacting with a company. …

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The Universal Value of CLASSOUND

Dimitri Osler — Thu, 13 May 2021 05:46:09 +0000

How Wildix’s global calling service goes beyond the capabilities of a traditional SIP trunkImplementing SIP trunks — especially on an international scale — is usually a difficult process. Even after finding carriers to handle call exchanges across regions, these trunks often have poor security due to no TLS support, as well as no failover protections …

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The Latest Buzz on x-bees

Dimitri Osler — Mon, 25 Jan 2021 08:30:57 +0000

Essential info on Wildix’s rebranded collaboration tool Whether out in nature or in the heart of the city, collaboration is pivotal to completing any project. This isn’t something that we’ve just discovered, of course — it’s the longstanding philosophy of UCC as a market. However, as communication becomes more valuable in our daily lives, it …

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What’s Next? Chatbots and Workstreams

Dimitri Osler — Thu, 09 May 2019 11:06:29 +0000

Today, successful organizations must be dynamic and able to respond quickly to feedback. A new UC platform is the information system of this lean revolution. Team members will be able to communicate and make decisions faster and more effectively, and customers will be able to collaborate with team members without proxies. New ideas or new …

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