A Sneak Peek at WMS 6
WMS 6 is the latest, greatest upgrade to our core operating system for our cloud telephony solutions, and it offers numerous adjustments and quality of life improvements. Let’s take a quick look at some of them.
What Does It Take to Activate Smart Working in a Company, from a Technical Standpoint?
Activating smart working in a company in just one working day — is it technically possible, or it is just another marketing trick? In the recent weeks and months, due to the COVID-19 outbreak, many companies around the world have been struggling to
Six common customer service problems that are killing the business growth
How to boost the performance of your customer service department and make your customers happy Any company interested in growing is striving to win new customers and retain their existing ones. Your customers, in fact, have the same need. Let’s see how you
Is Artificial Intelligence the Next Major Technological Revolution?
According to Gartner AI promises to be the most disruptive class of technologies during the next 10 years (1). Wildix was among the first UC&C vendors to embed Artificial Intelligence capabilities into their communication platform back in 2017. Wildix calls this set
Top 3 innovative products for Contact Center
In this blog article we will discover the most unexpected and innovative ICT integrations for Contact Center. Some of these products have the possibility to become a real game changer and disrupt the Call Center industry in the nearest future.
Increase Call Center Productivity Using the Right Technology
Learn how technology can help enhance call agent productivity and improve customer care. Customer satisfaction is the top priority for any kind of business and it is up to your customer service to establish a healthy, trustworthy and harmonious business-to-customer relationship. It does
Two-Factor Authentication (2FA): what is 2FA and how it can stop someone from stealing your identity
Everything you need to know about Two-Factor Authentication and why using it for UC&C services Today we use online services to shop, to collaborate, to meet new people and to keep in touch with friends. Many of these online services contain and store
What is Push Notification for Mobile Apps?
Push Notification as an integral part of UC&C system Push notification is a message that pops up on the screen of your mobile device when you are not using the app. In fact we’ve been using push notifications for quite a long time.
What is Unified Communications (UC)
Understanding VoIP and UC and how they transform Business Communications. What is Unified Communications? Unified Communications vs Dis-unified Communications Four mistakes in choosing a Unified Communications system Unified Communications & Collaboration benefits If you are a business owner and you are looking to
Migration from PSTN to VoIP
Why your company should switch to VoIP and which mistakes to avoid in choosing the PBX
SIP trunking. The difference between PSTN, ISDN and VoIP.
Years ago when VoIP first appeared on the scene, in the time of dial-up Internet, it was associated with poor audio quality and dropped calls. Today it is no longer a problem, thanks to the increased availability of broadband Ethernet services. Large and
Continuity: transfer calls from one device to another
Transfer calls from one device to another Did it ever happen to you too: busy on the phone with an important customer but you need to leave your office; talking on the cell phone but the battery is down? How nice it would
Assign Wildix phones to users
Let’s see in detail the different ways to assign Wildix phones. (1) Assign Wildix phones via WMS supported by WP4X0 phones and W01FXS media gateway Instructions for the sysadmin: WMS > Devices select a provisioned device click “Assign to user” select the user
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VoIP Phone Systems For Legal Businesses
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