Inbound ACD – Automated Call Distribution and Call queues

What is ACD – Automated call distribution ACD – Automated call distribution (automatic call distributor) is a system, responsible for routing incoming calls. This tool is essential for any enterprise that must handle large volumes of inbound calls or a company that has

What is IVR? Examples and benefits of IVR service.

What is IVR? Interactive Voice Response (IVR) is a technology allowing humans to interact with phone systems through DTMF tones input via keypad, or by speech recognition. Interactive Voice Response is not necessarily related to VoIP technology. Examples and benefits An example of

The difference between FXO and FXS

The difference between FXO and FXS FXO and FXS are the ports used by analog phone lines and analog phones and faxes. These two interfaces are always paired (FXO is always connected to FXS and vice versa). In telecommunications, FXS and FXO are

Evolution of remote connection to the PBX

In 2012 we have introduced the *wildixin.com domain thanks to which it is now possible to: easily remember how to connect to your PBX from remote places access PBXs which do not have a static Public IP Wildix is the only vendor to

5 simple rules to follow for successful W‑AIR DECT installation

Okay, so you need to install a W-AIR DECT system. Multi-storey buildings with elevators, metal constructions, columns, corridors, large halls — this all can create audio problems.

Leverage the Force of Wildix CEBP with WebAPI

Easy integration of UC capabilities into web applications and external software

Wildix WebRTC Kite: Innovation Revolutionizing e-Commerce

Millions of people around the world buy everything from groceries and clothes to travel packages online. With the global e-commerce market continuing to grow at fast pace, it becomes difficult even for the biggest brands to stand out from the competition on the