How Wildix is Transforming Communication Technology in Healthcare

Unified communication as a service (UCaaS) has revolutionized the way we work by boosting productivity and offering a level of flexibility that was previously unimaginable. But four, nearly five, years on from the pandemic the benefits of the unified communications revolution still haven’t

How to Choose the Right Conversation and AI Business Intelligence Solution for Your Business

With the explosion of AI business intelligence (AI BI) products on the market and the accompanying AI hype cycle, it can be hard to decide what — if anything — you should add to your tech stack. From a communication perspective, conversation intelligence, offered by

Knowing the Market: Why Your Customers Need SMS and MMS

Depending on where you live, SMS is, surprisingly, still king. While it may seem odd given the number of professional UCaaS solutions and free messaging tools such as WhatsApp, WeChat and Facebook Messenger, there are some compelling reasons businesses and individuals continue to

Salesforce and UCaaS: Why You Should Integrate Your CRM

People buy from people. In an increasingly competitive climate, the difference between a sale and a lost opportunity comes down to one thing — your relationship with your customers. As a result, customer relationship management (CRM) software has become a cornerstone of effective sales.

Are Desk Phones Dead: The Role of Business VoIP Phones

With the copper switch-off looming and hybrid working firmly entrenched, it may seem that the days of the desk phone are numbered. The widespread use of unified communication tools that work from any computer or mobile device means that a desk phone isn’t

Integrated VoIP Services: What Other SIP Providers Don’t Want You to Know

As a managed service provider, you know that choosing which products to sell and who to work with is vital to the success of your business. You also know your market and customers best. So when it comes to choosing the right SIP

Remote Onboarding: What We’ve Learned

Remote recruiting has been a boon for Wildix. With the flexibility and, of course, the systems to hire talent from anywhere in the world, our chances of finding the right person for the job are higher than many. But HR’s job isn’t done

What Is Business Partnering?: Working Together to Increase Your Reach

As a managed service provider (MSP), your livelihood is tied to the tech and communication needs of other businesses. But in the US alone, 50% of businesses don’t even know that MSPs exist. This is a major hurdle new and established MSPs need

Starting a Business Partnership Checklist: Plan for Success

Forming a partnership with a vendor can be a daunting task. It’s not just about picking a product, signing a contract and reaching out only when there are issues, you need to choose a company that you can work closely with. Someone who

Sharpen Your Skills With These Online Courses for MSPs

Your business is built on what you know. From the services you provide to being sales savvy, your knowledge is an intrinsic part of your offer, distinguishing you from your competition. But it can be hard to set aside the time for training,

What Is a Teleconference?: Teleconferencing Throughout History

When you hear the word teleconferencing, what comes to mind? A packed boardroom with a speakerphone? Audio-only calls? Or does it extend to video?

Wildix for Education: UCaaS for the Classroom and Beyond

Educators aim to inspire their students; to ignite a hunger for knowledge that will last a lifetime. But that lofty goal is often scuppered by real-world issues in both online and traditional classrooms including tasks, like administrative work, that eat into precious planning

Conference Call vs. Meeting: Which Is Better?

In the days before the pandemic, choosing how to organize meetings for most office-based businesses was simple. If you needed to get your team together, you could quickly book one of the on-site meeting rooms. And if you needed to involve decision-makers from

Moving Away From Your Values: Have Big Vendors Spread Themselves Too Wide?

Times are hard in the unified communications (UC) and wider tech world right now. Unprecedented growth during the pandemic led many companies to expand and accrue debt, with the assumption that post-pandemic revenue would continue to increase. But as businesses reduce their tech

Is VoIP Reliable for Business?

With the impending copper switch-offs around the world, more and more businesses are asking “is VoIP reliable for business?” While there are some slight disadvantages, the truth is that VoIP telephony solutions deliver a sizeable benefit provided they are integrated properly.