Kathryn Yarnot, Author at Wildix Blog https://blog-dev.wildix.com/author/kathryn-yarnot/ From VoIP to Unified Communications and WebRTC Mon, 24 Nov 2025 07:23:34 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.1 https://blog-dev.wildix.com/wp-content/uploads/2019/05/cropped-W-blue-1-copy-32x32.png Kathryn Yarnot, Author at Wildix Blog https://blog-dev.wildix.com/author/kathryn-yarnot/ 32 32 How Wildix is Transforming Communication Technology in Healthcare https://blog-dev.wildix.com/communication-technology-in-healthcare/ Fri, 06 Sep 2024 11:44:16 +0000 https://blog-dev.wildix.com/?p=92988 Unified communication as a service (UCaaS) has revolutionized the way we work by boosting productivity and offering a level of flexibility that was previously unimaginable. But four, nearly five, years on from the pandemic the benefits of the unified communications revolution still haven’t reached the majority of frontline workers, especially in healthcare. While hybrid working …

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]]> How to Choose the Right Conversation and AI Business Intelligence Solution for Your Business https://blog-dev.wildix.com/ai-business-intelligence/ Thu, 18 Jul 2024 11:51:24 +0000 https://blog-dev.wildix.com/?p=92798 With the explosion of AI business intelligence (AI BI) products on the market and the accompanying AI hype cycle, it can be hard to decide what — if anything — you should add to your tech stack. From a communication perspective, conversation intelligence, offered by many AI‑powered business intelligence solutions, is one of the most impactful AI …

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]]> Knowing the Market: Why Your Customers Need SMS and MMS https://blog-dev.wildix.com/sms-mms-and-wildix/ Wed, 22 May 2024 11:24:16 +0000 https://blog-dev.wildix.com/?p=92583 Depending on where you live, SMS is, surprisingly, still king. While it may seem odd given the number of professional UCaaS solutions and free messaging tools such as WhatsApp, WeChat and Facebook Messenger, there are some compelling reasons businesses and individuals continue to embrace the 30-year-old technology — and many have increased their SMS usage over …

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]]> Salesforce and UCaaS: Why You Should Integrate Your CRM https://blog-dev.wildix.com/integrating-salesforce-and-wildix/ Wed, 24 Apr 2024 07:40:53 +0000 https://blog-dev.wildix.com/?p=92334 People buy from people. In an increasingly competitive climate, the difference between a sale and a lost opportunity comes down to one thing — your relationship with your customers. As a result, customer relationship management (CRM) software has become a cornerstone of effective sales. It’s become essential for not only collecting and saving customer information but …

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]]> Are Desk Phones Dead: The Role of Business VoIP Phones https://blog-dev.wildix.com/why-ip-phones-matter/ Fri, 22 Mar 2024 14:30:47 +0000 https://blog-dev.wildix.com/?p=92125 With the copper switch-off looming and hybrid working firmly entrenched, it may seem that the days of the desk phone are numbered. The widespread use of unified communication tools that work from any computer or mobile device means that a desk phone isn’t the obligatory tool it once was. But while this may inspire some …

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