Robert Cooper, Author at Wildix Blog

In Business Communications, Don’t Just Plan for Disaster: Plan for Continuity

Robert Cooper — Mon, 22 Aug 2022 07:00:39 +0000

Whether you’re in the Scouts or in business, there’s always a reason to be prepared. Sure, running a company doesn’t mean you risk literally getting lost in the woods. But business owners still face risks that are nearly as severe, and that can and can leave their business just as lost. These can include pandemics, …

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Earning Trust: An Essential Start to Any Sale

Robert Cooper — Thu, 12 Dec 2019 11:05:15 +0000

Suppose, when starting the day at your office, you notice an employee hasn’t come in yet. Let’s say his name is Dave. You, the manager, got in at 8. Pretty soon, it turns to 9, then to 10 o’clock. Still no Dave to be seen. It’s only later, at 1 o’clock — more than halfway …

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A Wildix Response to Communication Trends

Robert Cooper — Wed, 02 May 2018 19:00:05 +0000

On April 3, 2018, there was an opinion piece posted on the Channel Partner’s blog titled “9 UC Trends Your Customers Are Talking About” written by Rhonda Trainor. The 9 trends were: Communications shift away from email. The rise of BYOD. Wired hardware is almost nonexistent. Web-based communications systems. Collaboration goes beyond the conference room. Video: …

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More Than a Phone System

Robert Cooper — Wed, 09 Aug 2017 09:01:01 +0000

The Real Productivity Gains of WebRTC UC A new phone system is always a reason to celebrate – particularly if your last update was a decade ago or more – but sometimes the features that are most useful get overlooked or lost as your team adapts to your new tools. A new Wildix UC&C setup …

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WebRTC Call Center Solutions

Robert Cooper — Tue, 18 Jul 2017 12:13:53 +0000

At Wildix, it’s important to think about all the areas of our business where a positive impact can be made by making thoughtful and educated decisions. Considering call center solutions is one of those decisions. The technology you use for your call center should provide real time insights into when your clients are calling, what …

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