The Environmental Impact of UCaaS: A Sustainable Communication Solution

One of the biggest concerns of many businesses is achieving a more sustainable future. Most recognize that the impact they have on the world needs to be minimized to reduce carbon emissions and lower the potential impact of climate change. Technology is key

Cybersecurity Incident Plans: Why They’re More Critical Than Ever

It may seem like a lifetime ago, but it was only last year that UCaaS MSPs were talking about the 3CX hack and wondering if they were going to produce an incident report plan. Over the past 12 months, we’ve had major attacks on

VoIP Is Commoditized — Or Is It?

Commoditization is where products become stripped away of their branding and the core features become the same. VoIP has become heavily commoditized, with virtually everyone offering the same core services. Yet there are areas of differentiation when you look closely. So let’s take

VoIP Taxes and Why a Billing-on-Behalf Solution Is the Way Forward

If there’s one thing you can’t afford to get wrong, it’s money. All businesses rely on a steady stream of income to make a profit (or at least increase turnover), and most will set up systems that help track and manage it. A

Wildix vs. NEC

Over the past few decades, there have been numerous brands exiting the VoIP space: Panasonic, Samsung and Toshiba are just there. Some have disappeared because they have seen diminishing returns and have realised that their models no longer apply. And others, such as

Why a Good Go-to-Market Strategy Is Crucial For MSPs

A go-to-market strategy is simply a business plan to launch a new product to market. However, there are numerous pitfalls that businesses can fall into when planning their GTM strategy, and it’s these pitfalls that can cause a business to fail. This means

Audio Conferencing Solutions For MSPs

Audio conferencing is an oft-overlooked part of unified communications, often because it’s associated with telephone calls. But it’s a crucial aspect of everyday communication — an audio conference is useful when you’re in a car or in another place where you don’t want or

From MSSP to Full-Service MSP — Why You Must Change

Out of the estimated 40,000 MSPs in the United States, an estimated 10,000 are MSSPs, managed security service providers. These companies devote their time to understanding the security services required to secure their customers, using a huge range of tools. Indeed, cybersecurity is

Dissecting the Avaya-Zoom Partnership Announcement: Has RingCentral Walked Away?

“No single technology provider offers all the applications an organization needs to deliver solutions across its business. Partnerships are essential.”

The GCC: Numerous Opportunities Abound Within a Business-Friendly Environment

One of the most important regions in the Middle East is the Gulf Cooperation Council, a group of six countries. It incorporates Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and the United Arab Emirates. It consists of the entire Arabian Peninsula, barring Yemen, from

Building Local But Going Global: Why You Don’t Have to Be Limited to One Country

Over the past 100 years, the world has increasingly been going global, with supply chains lengthening and industries reliant on manufacturing overseas, typically in places such as China, Japan or Bangladesh. During this time, even service industries have become increasingly outsourced abroad, which has

Cyberthreats and VoIP Security: Is VoIP Secure?

Cyberthreats come in all shapes and sizes, whether they are individuals working to defraud someone on a small scale or state-sponsored cyberwarfare divisions that intend to disrupt life across the Western world. MSPs fulfil a vital role in securing businesses against these threats,

Doing One Thing Well: Why Focus Is Important to Success

Jack of all trades and master of none, goes the phrase. There are equivalents in other languages: Hungarian has “Egy fenekkel nem lehet ket lovat megulni” (you can’t ride two horses because you only have one butt) and Portuguese has “O homem dos

What Is a Business Partner: A Breakdown for Growth-Focused MSP

The business landscape has become more and more complex over the past few decades, and this has been exacerbated by the increasing use of tech to enhance transactions, respond to customers and generally make the customer experience a more effective one. Those asking

Maximizing Productivity With MSP Tools: How a Great UCaaS Vendor Streamlines MSP Operations

One of the biggest challenges facing MSPs is how to solve the issue of staffing while ensuring you get everything done. For cybersecurity alone, around 3.5 million jobs remain unfilled, and there are similar issues with everyday development and technical roles. MSPs rely