How to boost the performance of your customer service department and make your customers happy Any company interested in growing is striving to win new customers and retain their existing ones. Your customers, in fact, have the same need. Let’s see how you
Today, successful organizations must be dynamic and able to respond quickly to feedback. A new UC platform is the information system of this lean revolution. Team members will be able to communicate and make decisions faster and more effectively, and customers will be
In one of the previous blog articles (Introducing Lean Communications), I explained how lean communication can improve the way organizations work. This approach must also be applied to the deployment phase by making it as incremental and simple as possible. The adoption of
That’s not true, of course. I just applied to Skype the idea of security that manages to create an “Open Source Genius.” Let’s leave Skype aside and see what really happened. Giacomo Brusciati of Comunica.Meta srl, an installer of telephone systems in the
When installing a new system, it is hard to escape the paradigm of creating yet another user database and new passwords for each one of these users. How does this happen? The engineer who configures the system usually starts by adding a few
Depending on how critical the UC service is for the organization, it might be necessary to put service continuity scenarios in place, including: Failover: a secondary server is used in case the primary server fails. Load Sharing: both systems work at the same
How can someone compare software vendors and their effectiveness? Are they a good vendor? If so, how do they “become” good? I could ramble on about SDLC (software development life cycles), Agile methodology, blah blah blah, but the truth is…partners don’t care about
In the previous article we discussed why network reliability is crucial for UC solutions. This time I will explain why PoE switches are important to grant power continuity of the phone service to match those of traditional PSTN systems. When switching from a legacy
Why you must engage in Personal Branding to better manage your business When it comes to Personal Branding, there’s a lot of skepticism out there. The term itself is often misunderstood. So let’s begin with a quick definition. In a nutshell, Personal Branding
Besides the platform, a key component to success is the quality of the network on which the platform will function. In this blog article we will analyze which network devices must be chosen carefully, and which technologies we need to be familiar with
SIP Trunking SIP Trunking is the most popular way to add PSTN connectivity to a modern UC solution. A few words of advice: Fax support: if the UC solution will need to transfer faxes, you need to make sure the operator has official
Over the last few years, there have been many rumours about an increased risk of the “direct sales model” with launch and domination among the companies that form the UC&C backbone worldwide. Headlines from the most respected publications in the industry feed the
The biggest factors to consider when choosing devices that will connect to your UC solution are: determining the required installation time and avoiding installation-related issues (lengthy installations, device-related errors, etc.). FXS / ATAs Ideally, all devices connected to a modern UC server should
In the previous blog article (Insight into the user endpoint) I listed user endpoints. This time I am going to characterize what advanced services can be implemented via SIP phones. Feature Keys On legacy systems and modern VoIP systems, feature keys can implement
Remote work is no longer a temporary solution — it’s the future. Cloud computing and digital collaboration tools
Manufacturers are discovering that outdated communication systems are holding them back from reaching their full
Law firms are facing increasingly complex communication challenges. As client expectations rise and cases become more
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