Are you considering investing in UC&C to improve your company’s productivity? Telephone calls bounce between internal employees, they have to handle millions of emails and exorbitant travel costs: at the dawn of 2018, it is clear that UC&C is the definitive remedy to
The user endpoint subject will be covered in this blog article. And I will also describe the importance of collaboration tools and desk phones. Collaboration Utility / Softphone In a modern UC solution, a single application should incorporate all services: audio calls, video
A few days ago Gartner published the first data regarding the trends of the IT sector expected for 2019. If you are a system integrator or an IT company, these forecasts affect you directly, and, as they say, there is good news and
In this blog article I will provide some best practices for deployment planning that our UC platform will need, to work as expected. When a new UC system is installed, users will need to spend a considerable amount of time and resources learning
Finding NEW clients by looking for them in the right place without spending a great deal of money. How frustrating is it when you hear your wonderful ad on the radio and you intensely watch your phone on your desk waiting for it
What follows is an incomplete list of leading vendors who are using the main protocols described in one of the previous blog articles: SIP and XMPP. This list is based on my personal knowledge. I apologize in advance for any exclusions. The goal
In this blog article I will describe some essential characteristics that should be taken into consideration to evaluate UC platform. Backwards Compatibility Some UC solutions are still developed and managed without foreseeing a need for backwards compatibility. So, after a major upgrade of
It’s all well and good having the great tools that allow us to work smarter, tools that are part of collaboration such as video conferencing or screen sharing. But are you using them correctly to give everyone the experience that you are hoping
In the following article I will present a list of requirements that should help you in understanding which platform is better suited to an organization’s needs. Number and Location of Sites The quality of the connectivity is crucial for good voice and video
A Unified Communication solution can be deployed either in an environment controlled by the customer, as a corporate data center, or in a third-party data center. Let’s review such deployment scenarios in more detail. In most scenarios, a solution deployed in a cloud
Why should we have leaner communication? Because the goal of a modern communication system is to help the company remove waste by facilitating higher quality and less frequent communication. Let’s see how. We live in an age that offers a record number of
In this blog article we will analyze modern Unified Communications market trends in detail, and discuss how they actually compare with the UC solution features and the technical characteristics. Hosted, Managed, or Cloud? Or Something Else? Whether you are looking for a ready-to-buy
Loren Cleveland is the owner of BTS Communications. With nearly 30 years in the industry, Loren started with BTS as a technician, then moved into marketing and sales before purchasing the company in 2011. We sat down with him to ask him about
VoIP communications are completely safe if implemented correctly. As with any other technologies, there are best practices which must be followed to achieve the best possible results. You must address security concerns while developing or selecting your UC solution. While many vendors delegate
Losing customers costs money. Primarily because earning new ones is a strain that is impossible to get used to. And every day we wake up with the aim of finding new customers, despite the frustrations that we accumulate each night. Care for our
Remote work is no longer a temporary solution — it’s the future. Cloud computing and digital collaboration tools
Manufacturers are discovering that outdated communication systems are holding them back from reaching their full
Law firms are facing increasingly complex communication challenges. As client expectations rise and cases become more
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