On April 3, 2018, there was an opinion piece posted on the Channel Partner’s blog titled “9 UC Trends Your Customers Are Talking About” written by Rhonda Trainor. The 9 trends were: Communications shift away from email. The rise of BYOD. Wired hardware is
Integration is necessary to perform automation beyond a certain point. With integration, we re-use data and information already entered in other systems (for example, phonebook or users imported from a CRM to a team directory) as a source of automation. On the other
Learn how many of your daily tasks can be automated thanks to Unified Communications Automation is at the heart of any lean communication system. The more operations we can automate, the less time users and team members spend performing manual operations. Automation is
Learn how real-time features can streamline and simplify your business communication and processes and improve the customer experience. Consider the following example of a mail exchange: Look familiar? In most organizations, users are forced to use email for communication. Conversations are carried out
In this blog article we will discover the most unexpected and innovative ICT integrations for Contact Center. Some of these products have the possibility to become a real game changer and disrupt the Call Center industry in the nearest future.
Why should companies have lean communications? How to remove waste by facilitating higher quality and less frequent communication? We live in an age that offers a record number of possibilities to communicate. Landlines, mobile phones, email, social media, faxes, public messengers including Skype,
Learn how technology can help enhance call agent productivity and improve customer care. Customer satisfaction is the top priority for any kind of business and it is up to your customer service to establish a healthy, trustworthy and harmonious business-to-customer relationship. It does
Apple has released Safari 11 for macOS Sierra 10.12.6 and Mac OS X El Capitan 10.11.6. The update to Safari includes various security patches, bug fixes, and includes a handful of new features for the Mac web browser.
You have decided to set up a UC&C hosted offer for your enterprise customers (versus customer premises IPBX), you have the choice between two implementations: IP Centrex and IPBX virtualized. And you must make the right choice. From there, you realize there is
The Real Productivity Gains of WebRTC UC A new phone system is always a reason to celebrate – particularly if your last update was a decade ago or more – but sometimes the features that are most useful get overlooked or lost as
At Wildix, it’s important to think about all the areas of our business where a positive impact can be made by making thoughtful and educated decisions. Considering call center solutions is one of those decisions. The technology you use for your call center
Everything you need to know about Two-Factor Authentication and why using it for UC&C services Today we use online services to shop, to collaborate, to meet new people and to keep in touch with friends. Many of these online services contain and store
I know of companies who sell insect screens during the winter. Sure, when demand is not urgent, one has the time to plan an investment well. Did you ever “curse” yourself because had you decided to take measures earlier for a verification or
Push Notification as an integral part of UC&C system Push notification is a message that pops up on the screen of your mobile device when you are not using the app. In fact we’ve been using push notifications for quite a long time.
A fully functional video conferencing user experience is now par for the course within enterprise level circles. Your prospects, clients and partners now expect reliable uptime and full service features. Any shortcomings are reflected upon your brand rather than the conferencing provider. The
Remote work is no longer a temporary solution — it’s the future. Cloud computing and digital collaboration tools
Manufacturers are discovering that outdated communication systems are holding them back from reaching their full
Law firms are facing increasingly complex communication challenges. As client expectations rise and cases become more
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