Wildix and AI: A Sales Engineer’s Perspective With Matt Hostacky

At the heart of Wildix’s business lies unified communications. Everything is built with the end-user in mind, whether it’s the video, text and audio calls that are in its communication solution or the telephony product that lets you send and receive those calls

Tech Training: How Wildix Makes It Easy

Technical training is one of the most important services any vendor provides — whether it’s through certifications or self-managed portals. One of the big advantages of Wildix is that we don’t charge extra for our technical training, as we believe it’s crucial for

Unified Communications for Small and Medium Businesses: Tailoring Solutions for Different Scales

MSPs have to deal with a huge range of businesses, from small one-or-two-person startups to huge enterprises, all looking to make a difference in their respective markets. But when it comes to small and medium enterprises, what are the differences when pitching to

How Wildix is Transforming Communication Technology in Healthcare

Unified communication as a service (UCaaS) has revolutionized the way we work by boosting productivity and offering a level of flexibility that was previously unimaginable. But four, nearly five, years on from the pandemic the benefits of the unified communications revolution still haven’t

The Environmental Impact of UCaaS: A Sustainable Communication Solution

One of the biggest concerns of many businesses is achieving a more sustainable future. Most recognize that the impact they have on the world needs to be minimized to reduce carbon emissions and lower the potential impact of climate change. Technology is key

Cybersecurity Incident Plans: Why They’re More Critical Than Ever

It may seem like a lifetime ago, but it was only last year that UCaaS MSPs were talking about the 3CX hack and wondering if they were going to produce an incident report plan. Over the past 12 months, we’ve had major attacks on

Not All Vendors Are the Same: How to Choose the Right Comms System

Few people give much consideration to their communications system until something goes wrong. Then it’s a top priority. That’s because it’s something that should just work — without too much additional input.

Replacing Your Comms: 6 Reasons Why Unified Communications Is the Answer

Unified communications is something we talk a lot about at Wildix, mainly because that’s the key product we sell. But for many businesses, it’s often not clear why unified communications is the answer to many of their pain points. So let’s have a

How to Choose the Right Conversation and AI Business Intelligence Solution for Your Business

With the explosion of AI business intelligence (AI BI) products on the market and the accompanying AI hype cycle, it can be hard to decide what — if anything — you should add to your tech stack. From a communication perspective, conversation intelligence, offered by

10 Strong Indicators You Need to Change Your Hardware PBX

Your PBX is an essential part of your phone system, distributing calls throughout the office. If you haven’t changed your system in the past 10 years (that’s 2014 or earlier!), you likely have a hardware PBX, one that sits in your office. While they

Building Better Communications: When Do You Need an Upgrade?

Your communication system is the cornerstone of your business, yet when was the last time you really examined it? Millions of businesses worldwide are using aging infrastructure, with a large proportion having a phone system that’s over 20 years old. All this means you

VoIP Is Commoditized — Or Is It?

Commoditization is where products become stripped away of their branding and the core features become the same. VoIP has become heavily commoditized, with virtually everyone offering the same core services. Yet there are areas of differentiation when you look closely. So let’s take

VoIP Taxes and Why a Billing-on-Behalf Solution Is the Way Forward

If there’s one thing you can’t afford to get wrong, it’s money. All businesses rely on a steady stream of income to make a profit (or at least increase turnover), and most will set up systems that help track and manage it. A

Knowing the Market: Why Your Customers Need SMS and MMS

Depending on where you live, SMS is, surprisingly, still king. While it may seem odd given the number of professional UCaaS solutions and free messaging tools such as WhatsApp, WeChat and Facebook Messenger, there are some compelling reasons businesses and individuals continue to

Wildix vs. NEC

Over the past few decades, there have been numerous brands exiting the VoIP space: Panasonic, Samsung and Toshiba are just there. Some have disappeared because they have seen diminishing returns and have realised that their models no longer apply. And others, such as