2024 promises to be yet another year of continuous change. Over the past 12 months, we’ve seen a huge interest in AI, major leaps forward in technology and a shift in the way that MSPs are seen by end-users. Continuously advancing technology makes
UCaaS is a crucial part of the office landscape, yet there are numerous open-plan offices where privacy is not available. While this is often fine for everyday sales calls and answering customer service queries, there are times when it’s necessary to have a
Analyst opinions form the background of many industries, whether it’s the famous Standard and Poor’s or Moody’s ratings for government bonds or Gartner and Forrester for companies, notably tech. But how much stock should we put into these analysts? And should MSPs care
The walkie-talkie is one of the most ubiquitous signs of communication in many industries, being relied on for everything from events to warehousing. Part of the reason for the use of the walkie-talkie headset is that the device itself tends to be fairly
Generative AI is now firmly embedded into many workflows, and it’s the same with Wildix. We use AI tools to help with the content creation process and emails, overseen by our copy team, and our developers use AI tools to create code. Even
A hunt group is a lesser-known aspect of telephony, but they can be very useful in ensuring that calls are answered rapidly. This feature is just one of the many available through modern VoIP systems, and many businesses will need a variety of
Delivering a good customer experience across industries traditionally required humans to pick up phones and answer questions. However, there are a range of tools that allow businesses from every industry to deliver concise, targeted answers to customer queries, and when done right, they
Wildix is building a diverse workforce of people around the world. One of the key benefits of our working ethos is that we encourage people to work from anywhere they can, and we also offer a variety of working options. Harmonie Essome is
One of the most popular communication apps is WhatsApp, with approximately 2.7 billion monthly users sending 100 billion messages each day. It has permeated most people’s lives. Yet the app is not only being used for personal use. Thousands of businesses use it
Sangoma Technologies Corporation gives hardware and software products for SMBs, enterprises and carriers in 150 countries, delivering these technologies through distribution partners and through selling direct to the consumer. It owns some legendary names in the business, including Asterisk and FreePBX, as well
The first call center was likely in the mid-’50s, thanks to the introduction of automatic call distribution systems. The ‘70s saw the centralization of calls to big businesses, and progressive advancements allowed call centers to get bigger and handle more inquiries. Scripts, voice
It’s easy in the telecoms industry to be so used to talking about advanced communications solutions that we sometimes forget about the basics. “How to use an office phone” isn’t really something that comes up often in conversations with partners, but the meaning
“They’d tried several vendors, but none of them wanted to do it. Then they came to us. They couldn’t believe someone actually cared.” These are the words of one of our MSPs based in Canada, talking about a small setup they’d completed in
Remote recruiting has been a boon for Wildix. With the flexibility and, of course, the systems to hire talent from anywhere in the world, our chances of finding the right person for the job are higher than many. But HR’s job isn’t done
Abandoned calls are a problem for call centers, and they can result in missed opportunities to engage. So let’s look at what is an abandoned call, what is a missed call and how we can prevent them.
Remote work is no longer a temporary solution — it’s the future. Cloud computing and digital collaboration tools
Manufacturers are discovering that outdated communication systems are holding them back from reaching their full
Law firms are facing increasingly complex communication challenges. As client expectations rise and cases become more
Wildix UK Limited
Wildix UK Limited
Rolt House,
Coventry Canal Basin,
St. Nicholas Street, Coventry,
West Midlands, CV1 4LY
VAT ID: 276226491
Phone: +44 330 056 3634
Wildix Inc.
800 N High Street
Columbus, OH 43215
Phone: +1 614‑484‑1500
Wildix OÜ – Holding Company
Laeva tn. 2,
10111, Tallinn, Estonia
VAT ID: EE 101984698
Phone: +372 (61) 89586
