Phone APIs in Communications: Tools for Custom UCaaS Systems

Of all the changes to hit the telephony industry, among the biggest is the role of the installer. With UC&C and the shift to digital frontiers, a service provider can no longer be simply someone who plugs in products as they are. Rather,

How to set up a Microsoft Teams PBX Integration

Five years after its debut, Microsoft Teams has become the most popular business communication platform with over 270 million monthly users worldwide. And while its growth has been impressive, thanks to its inclusion in Microsoft Office 365 and pressures from the pandemic, that

Your Business Needs Customers, and You Must Own Them

Take a minute and think back to over two years ago, to the start of the pandemic. Suddenly we couldn’t work, study or even meet people the same way as before. Locked in our homes, the internet became our main source of contact

Hardware and Software Needed for Video Conferencing: The Essentials

The COVID-19 pandemic has caused a major shift in working, with a large number of companies going remote. As a result, the hardware and software needed for video conferencing became a major commodity in 2020, and they still remain important. In the UK

A Sneak Peek at WMS 6

WMS 6 is the latest, greatest upgrade to our core operating system for our cloud telephony solutions, and it offers numerous adjustments and quality of life improvements. Let’s take a quick look at some of them.

Price Increases Don’t Have to Be Painful

Price increases suck. We’ve said it. But they are a function of modern society: prices always go up. The UK’s pound is called a pound because it referred to a pound of silver — admittedly a very, very long time ago. The Big

In Business Communications, Don’t Just Plan for Disaster: Plan for Continuity

Whether you’re in the Scouts or in business, there’s always a reason to be prepared. Sure, running a company doesn’t mean you risk literally getting lost in the woods. But business owners still face risks that are nearly as severe, and that can

The cost-of-living crisis is creating pressure, but there are opportunities to sell your PBX systems

Communication can be glamorous — think about Apple or Whatsapp — but most importantly, it’s vital. And without services such as Wildix, businesses would fall apart, unable to communicate. But the cost-of-living crisis is putting pressure on businesses worldwide, with inflation soaring across

ValueSelling, According to Wildix Partners

MSP perspectives on the methodology proven to close more deals Any technology professional can tell you that you won’t win customers without a great solution. Of course, no matter the power, usability and overall value of a given platform, it always takes effective

Perspectives from the Wildix Partner Excellence Forum

At Wildix Americas’ premier knowledge-sharing event, Partners offer their experiences

Feature Requests & You: New Capabilities for More Sales

Winning deals in today’s market takes a lot of effort, as any MSP can tell you. Customers all have specific business needs, and to sell them on a UCC system, it’s vital for partners to know a way to solve those particular issues.

7 Superbly Strange Sayings from Around the World

Language is an odd thing, and it gets odder when you step outside of your own little neck of the woods. That’s because words rarely mean the exact literal definition they convey; rooted deep into every phrase and larger sentence are countless years

4 Tips for a Healthy Hybrid Work Model

How to Balance Working from Home and the Office Smart working is by now far more than just a trend or an added benefit for office workers. By now, it’s nothing less than an expected part of office life.

6 Communication Issues Holding Back Retail Shops

Even amid the exceptional rise of e-commerce, there’s no denying that the in-store experience still drives retail. In the US, for example, e-commerce only accounted for 10% of the total retail market — meaning that even if internet shopping is on a clear

Wildix & Gong, Your Automation Combination for Sales

Automation is about a lot more than making everyday work easier. As we’ve discussed in our last posts, automating procedures can bring enormous benefits to the entire sales funnel — all the more so when implemented strategically. More than just eliminating the busywork