Channel Capacity: What Is a SIP Channel?
Voice over Internet Protocol (VoIP) providers are often asked the same question: “How many SIP channels do I need?” While the answer to this question depends on a number of different factors, this article will help clarify some of the most common concepts
Improve Your Customer Journey and Contact Center Operations with x-caracal
Especially when it comes to call centers and contact centers, it’s pivotal that modern enterprises make use of a customer journey map. Customer journey mapping, in short, is the visualization of the various stages potential customers go through when interacting with a company.
The Universal Value of CLASSOUND
Implementing SIP trunks — especially on an international scale — is usually a difficult process. Even after finding carriers to handle call exchanges across regions, these trunks often have poor security due to no TLS support, as well as no failover protections and
How the Cloud Can Unify Marketing Efforts
Successful marketing campaigns are almost always the result of team efforts. To succeed at positioning — pitching your business to fulfill one highly specialized customer need — you typically need a department full of marketing professionals, so as to create a high volume
Exceeding Customer Expectations with the Cloud
Anywhere that sales happen, it’s becoming increasingly difficult for sales reps to impress potential buyers. The main culprit behind this is digital buying channels: as Gartner points out, the rise of e-commerce and online information means that, now, a typical buyer spends only
Tips to create an engaging email marketing campaign
Over the course of just a few days, our email inboxes are flooded with a huge amount of advertisements and newsletters. With around 3.9 billion global email users, there’s a lot of competition for your customer’s attention. As a marketer, that puts you
The Customer’s Voice in a Virtual World
When deciding who to buy from, the people customers tend to trust the most are other customers. The data back this up: 92% of B2B customers become more likely to buy from a company after reading a positive testimonial, for example.
The Latest Buzz on x-bees
Whether out in nature or in the heart of the city, collaboration is pivotal to completing any project. This isn’t something that we’ve just discovered, of course — it’s the longstanding philosophy of UCC as a market. However, as communication becomes more valuable
The Wildix Product Lineup and the Customer Journey
Typically, taking a completely new lead from being a stranger to a paying customer isn’t easy. As any salesperson can tell you, there are no magic words that will make people open their wallets right away — earning their business is an intricate
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VoIP Phone Systems For Legal Businesses
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