Integration Insights Archives | Wildix

Wildix and IPscape: Building Contact Center Functionality Through Integrations

Stuart Brown — Tue, 07 Jan 2025 19:08:52 +0000

One of the key advantages of Wildix is that it’s an incredibly intuitive platform, but it can’t do everything. But that doesn’t matter because we can integrate with a huge range of systems, ranging from CRMs to complex call center software. One of those pieces of software is IPscape, an AI-powered contact center that can deliver …

Continue reading "Wildix and IPscape: Building Contact Center Functionality Through Integrations"

The post Wildix and IPscape: Building Contact Center Functionality Through Integrations appeared first on Wildix Blog.

Your CRM is (Almost) Useless Without Integrated Communications

austen.read-mcfarland — Mon, 18 Apr 2022 07:00:11 +0000

The missing piece for customer data is tracking how you talk to them If you frequently interact with customers, then I don’t have to tell you about customer relationship management (CRM) software. You or your sales team are probably already intimately familiar with one — and for good reason: When you have multiple leads in …

Continue reading "Your CRM is (Almost) Useless Without Integrated Communications"

The post Your CRM is (Almost) Useless Without Integrated Communications appeared first on Wildix Blog.

Hospitality software Integrations via FIAS

Dimitri Osler — Thu, 22 Nov 2018 13:53:59 +0000

This time we will talk about integrations with hospitality management systems via FIAS network protocol. FIAS As we saw in the blog article Vertical Solutions for Retail, Education, Hospitality, Healthcare, integration with hospitality software automates operations such as: Check-ins / check-outs Minibar charges Call charges Room status updates Do-not-disturb status updates The most popular PMS …

Continue reading "Hospitality software Integrations via FIAS"

The post Hospitality software Integrations via FIAS appeared first on Wildix Blog.

TAPI Windows and Web APIs Integrations

Dimitri Osler — Thu, 01 Nov 2018 12:50:04 +0000

TAPI (Telephony Application Programming Interface) allows out-of-the-box integrations with many applications (such as Microsoft Outlook) and call center software (such as VoxTron). TAPI is an abstraction layer that can interact both in ICC mode (controlling, in this case, only one device) or ICS mode (controlling many devices at once). The number of advantages provided by …

Continue reading "TAPI Windows and Web APIs Integrations"

The post TAPI Windows and Web APIs Integrations appeared first on Wildix Blog.

Integration Via Communication Server

Dimitri Osler — Thu, 25 Oct 2018 13:31:13 +0000

Using a centralized approach of integration via communication server ICS (Third-party Call Control) solves all the previously described issues (Integration Scenarios for a Communication System). In this scenario, our communication server tracks all the events, which is the most professional approach. It can work for both hosted and local deployments of the communication system. URL …

Continue reading "Integration Via Communication Server"

The post Integration Via Communication Server appeared first on Wildix Blog.