What to Expect When You’re Protecting Data
One way to sum up cybersecurity is with the oft-paraphrased words of Joseph Heller: “Just because you’re paranoid doesn’t mean they aren’t after you.”
The State of Russian Ties in UC&C
For upwards of a decade, cyberattacks and general risks to online security have been originating from Russia — all increasing in both frequency and obviousness in their association with the Russian government. Now, with Russia’s invasion of Ukraine, the Kremlin’s cyberwarfare efforts have
What Does It Take to Activate Smart Working in a Company, from a Technical Standpoint?
Activating smart working in a company in just one working day — is it technically possible, or it is just another marketing trick? In the recent weeks and months, due to the COVID-19 outbreak, many companies around the world have been struggling to
Six common customer service problems that are killing the business growth
How to boost the performance of your customer service department and make your customers happy Any company interested in growing is striving to win new customers and retain their existing ones. Your customers, in fact, have the same need. Let’s see how you
The 6 obstacles that block the growth of the system integrator
There is a common uneasiness among “classic” system integrators: “We are unable to grow” Regardless of the daily effort, abilities and experience, year after year profit is stagnant. Sales never really take-off as you would like, and the books cry month after month.
Is Artificial Intelligence the Next Major Technological Revolution?
According to Gartner AI promises to be the most disruptive class of technologies during the next 10 years (1). Wildix was among the first UC&C vendors to embed Artificial Intelligence capabilities into their communication platform back in 2017. Wildix calls this set
Top 3 innovative products for Contact Center
In this blog article we will discover the most unexpected and innovative ICT integrations for Contact Center. Some of these products have the possibility to become a real game changer and disrupt the Call Center industry in the nearest future.
Increase Call Center Productivity Using the Right Technology
Learn how technology can help enhance call agent productivity and improve customer care. Customer satisfaction is the top priority for any kind of business and it is up to your customer service to establish a healthy, trustworthy and harmonious business-to-customer relationship. It does
Wildix Has Always Believed in Dreams
The story of 4 children who got to realize their dream. Dreams are the basis of our aspirations and must be cultivated tenaciously. It is by following dreams that the most innovative companies are born, and this is why Wildix has decided to
How to substitute a working PBX with a new one
I know of companies who sell insect screens during the winter. Sure, when demand is not urgent, one has the time to plan an investment well. Did you ever “curse” yourself because had you decided to take measures earlier for a verification or
What is WebRTC and is it safe?
What is WebRTC? There has been much talk about it, but perhaps it is not all that clear, what is WebRTC and how does it work? WebRTC means Real-Time Communication via the web, or rather the possibility of being able to chat, make
What is Real-Time Communication?
What is Real-Time Communication? Simple, one example is enough to explain. An email is NON real-time communication, a phone call is real-time communication By definition, real-time communication is any form of telecommunication through which all users are able to exchange information instantaneously or
Comparing 3CX and Wildix and how PBXs have changed over the last 30 years.
Today, it is our pleasure to publish an article written by Bruno Donetti, Infrastructure Team Axitea S.p.A. In a technical neutral voice, he has shared with us his analysis, which has come from the comparison between the Wildix solution and that of 3CX,
Wildix History /3: The body shop mechanic and the blue boxes
Such will, such educational preparation, such effort: Dimitri and Stefano design their own PBX. They elaborate the Asterisk project, they dissect it, they “mess with it”, as is done with mopeds, but the risk of engine meltdown was always lurking. Not much time
Wildix History /2: The idea without the asterisk
Let’s return to the San Cristoforo Pub table, where we left the two Osler brothers grappling with their dream and their pints of beer. “Industrializing what we do at a custom level”: a system of call centers for businesses. But there are already
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