Wildix and IPscape: Building Contact Center Functionality Through Integrations

One of the key advantages of Wildix is that it’s an incredibly intuitive platform, but it can’t do everything. But that doesn’t matter because we can integrate with a huge range of systems, ranging from CRMs to complex call center software.

WebRTC and Wildix: 10 Years of Success

It’s been 10 years since we released our first WebRTC-based UCC solution. But why did we choose this innovative solution? Let’s take a dive into WebRTC and how it came about.

How to Measure Cybersecurity Risk

In any modern business, cybersecurity risk plays a huge role in defending the business from malicious actors. Knowing how to measure cybersecurity risk can help MSPs explain how cybersecurity works to end-users who may be less technology-literate.

Phone APIs in Communications: Tools for Custom UCaaS Systems

Of all the changes to hit the telephony industry, among the biggest is the role of the installer. With UC&C and the shift to digital frontiers, a service provider can no longer be simply someone who plugs in products as they are. Rather,

How to set up a Microsoft Teams PBX Integration

Five years after its debut, Microsoft Teams has become the most popular business communication platform with over 270 million monthly users worldwide. And while its growth has been impressive, thanks to its inclusion in Microsoft Office 365 and pressures from the pandemic, that

A Sneak Peek at WMS 6

WMS 6 is the latest, greatest upgrade to our core operating system for our cloud telephony solutions, and it offers numerous adjustments and quality of life improvements. Let’s take a quick look at some of them.

Wildix & Gong, Your Automation Combination for Sales

Automation is about a lot more than making everyday work easier. As we’ve discussed in our last posts, automating procedures can bring enormous benefits to the entire sales funnel — all the more so when implemented strategically. More than just eliminating the busywork

How to Automate Procedures, Step by Step

As we said in our previous post, there’s no shortage of benefits to process automation. When you let software handle tasks, you speed up your workflow, save money and improve both internal morale and customer satisfaction. Given just how much of a competitive

What is Telephony, and Which Type Is Most Effective?

Better understand modern approaches to voice communications At its simplest, telephony just means the technology we use to talk to one another at a distance. In reality, of course, we all know the definition is much murkier. These days, examining phone systems means

Securing Your PBX Against Cyberattacks

The 5 Most Common PBX Hacking Methods & How to Counter Them

Your CRM is (Almost) Useless Without Integrated Communications

The missing piece for customer data is tracking how you talk to them If you frequently interact with customers, then I don’t have to tell you about customer relationship management (CRM) software. You or your sales team are probably already intimately familiar with

What Is VoIP? Why This New Tool May Transform Businesses

Voice over Internet Protocol (VoIP) is all but essential for modern business communications. Still, many professionals likely wonder “what is VoIP?” — whether they mean what VoIP stands for or what older technologies it replaces. To address these questions and more, let’s take

Making the Cloud Less Nebulous With Real-World Value

Especially since the pandemic, transitioning applications and communication systems to the cloud has been a top priority in business. After all, the value of this setup is obvious, made all the more clear by lockdown periods: With a cloud-based setup, location no longer