TAPI (Telephony Application Programming Interface) allows out-of-the-box integrations with many applications (such as Microsoft Outlook) and call center software (such as VoxTron). TAPI is an abstraction layer that can interact both in ICC mode (controlling, in this case, only one device) or ICS
Using a centralized approach of integration via communication server ICS (Third-party Call Control) solves all the previously described issues (Integration Scenarios for a Communication System). In this scenario, our communication server tracks all the events, which is the most professional approach. It can
There are two integration scenarios that can be used for the implementation of your integration. The first is by connecting to the solution’s server (the server is the call router and IM manager). The second is by connecting to the client (the endpoint where
This time we will analyze whether it is better to buy or develop integrations. Many communication systems already provide integration with software and it is not always reasonable to develop it. On the other side, if a solution is not compatible with your
Previously (Integration blog article), we have discussed possible integration scenarios. This time, I will introduce integration requirements and the technologies, methodologies that allow for the integration of a communication solution with external applications, achieving the partial or full automation of many processes. Integrating
Let’s have a closer look at WebRTC and how it can impact on implementation of real-time communication platform. WebRTC is a free, open project that provides browsers and mobile applications with Real-Time Communications (RTC) capabilities via simple APIs. WebRTC also represents the latest
As we have seen in the previous blog article , there are major problems in carrying faxes over IP. Let’s see why Faxing over IP is a reliable standard for transmission of faxes. A standard which makes the communication much more reliable, whenever
Let’s examine which available solutions allow for the transmission of faxes over IP and the best practises that reduce related problems. Fax over VoIP is a usual requirement in many deployments. Although the number of fax sessions per year is constantly decreasing, for
Desired video codecs mainly fall between VP8 (and its evolution VP9) and H.264 and H.265. Other formats, such as H261 – H263 – H263p, can be mainly found in legacy conferencing systems and should be avoided. Let’s examine the main differences between these
Wideband audio provides high-definition voice quality for telephony calls, and offers better quality than standard digital telephony. It does so by extending the frequency range of audio signals transmitted over telephone lines, resulting in higher quality speech. The great advantages of wideband audio,
This time we will analyze what are the main characteristics to take into consideration when choosing codecs for communication systems. Codec stands for coder-decoder. A codec codes a signal into a digital data stream and decodes a digital stream into a signal. In
The SIP specification has been extended over time to support a general mechanism allowing for subscription to asynchronous events. Such events can include SIP proxy statistics changes, presence information, session changes and so on. A user agent interested in event notification sends a
ACK method confirms that an entity has received a final response to an INVITE request. In its turn, BYE method signals termination of a dialog and ends a call. Here is the example:
Calls are started by means of the methods INVITE together with SDP (Session Description Protocol) which carry the information necessary to allow the endpoints of the calls to exchange audio in form of RTP (Real Time Protocol) packets. Let’s see a typical call
SIP is a peer-to-peer protocol where the roles client – server and exchangeable depending on who starts a session. In reality most deployments foresee a process called registration (method: REGISTER) which allows a central server (registrar) to store the location of a SIP
Remote work is no longer a temporary solution — it’s the future. Cloud computing and digital collaboration tools
Manufacturers are discovering that outdated communication systems are holding them back from reaching their full
Law firms are facing increasingly complex communication challenges. As client expectations rise and cases become more
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