In this blog article we will discover the most unexpected and innovative ICT integrations for Contact Center. Some of these products have the possibility to become a real game changer and disrupt the Call Center industry in the nearest future.
Why should companies have lean communications? How to remove waste by facilitating higher quality and less frequent communication? We live in an age that offers a record number of possibilities to communicate. Landlines, mobile phones, email, social media, faxes, public messengers including Skype,
Learn how technology can help enhance call agent productivity and improve customer care. Customer satisfaction is the top priority for any kind of business and it is up to your customer service to establish a healthy, trustworthy and harmonious business-to-customer relationship. It does
Everything you need to know about Two-Factor Authentication and why using it for UC&C services Today we use online services to shop, to collaborate, to meet new people and to keep in touch with friends. Many of these online services contain and store
Push Notification as an integral part of UC&C system Push notification is a message that pops up on the screen of your mobile device when you are not using the app. In fact we’ve been using push notifications for quite a long time.
Principal characteristics of the Wildix Unified Communications & Collaboration solution offered on Cloud platform. The Wildix Cloud solution is a valid response to the necessities of those users who wish to take advantage of all the benefits of a Unified Communications solution also
What is WebRTC? There has been much talk about it, but perhaps it is not all that clear, what is WebRTC and how does it work? WebRTC means Real-Time Communication via the web, or rather the possibility of being able to chat, make
What is Real-Time Communication? Simple, one example is enough to explain. An email is NON real-time communication, a phone call is real-time communication By definition, real-time communication is any form of telecommunication through which all users are able to exchange information instantaneously or
Today, it is our pleasure to publish an article written by Bruno Donetti, Infrastructure Team Axitea S.p.A. In a technical neutral voice, he has shared with us his analysis, which has come from the comparison between the Wildix solution and that of 3CX,
This article is intended for administrators who want to set up a single / multi site PBXs installation and offer to users a CTI (Computer telephony integration) integration via TAPI (Telephony Application Programming Interface) for Microsoft Windows. What is TAPI and its advantages TAPI is supported
In this post we will see how to build a Geo Distributed Dect Network with up to 1000 users and full Roaming – with the following list of features: up to 255 offices connected / base stations – 1000 handset / users in
Why your company should switch to VoIP and which mistakes to avoid in choosing the PBX
Let’s face it – it is hard to let go a desk phone for a USB headset connected to a PC. A desk phone is: Easier and immediate to use always available to handle calls, no matter where your PC / laptop is
Transfer calls from one device to another Did it ever happen to you too: busy on the phone with an important customer but you need to leave your office; talking on the cell phone but the battery is down? How nice it would
Wildix has a complete integration with Google Apps, probably the most complete on the market: Users Import Contacts Import Web Collaboration / WMS Single sign-on Full Support for Google Chrome Google Chrome Extension: https://chrome.google.com/webstore/detail/wildix-collaboration/lobgohpoobpijgfegnlhdnppegdbomkn?hl=en Google Chrome App https://chrome.google.com/webstore/detail/wildix-collaboration-app/klaamdejgopombbjfpfhlebpjlmokgna?hl=en Google+ Kite sign-on Android App (https://play.google.com/store/apps/details?id=com.wildix&hl=en) Android Based
Remote work is no longer a temporary solution — it’s the future. Cloud computing and digital collaboration tools
Manufacturers are discovering that outdated communication systems are holding them back from reaching their full
Law firms are facing increasingly complex communication challenges. As client expectations rise and cases become more
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Wildix UK Limited
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Wildix Inc.
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