Cyberthreats and VoIP Security: Is VoIP Secure?

Cyberthreats come in all shapes and sizes, whether they are individuals working to defraud someone on a small scale or state-sponsored cyberwarfare divisions that intend to disrupt life across the Western world. MSPs fulfil a vital role in securing businesses against these threats,

Is VoIP Reliable for Business?

With the impending copper switch-offs around the world, more and more businesses are asking “is VoIP reliable for business?” While there are some slight disadvantages, the truth is that VoIP telephony solutions deliver a sizeable benefit provided they are integrated properly.

What Is VoIP? Why This New Tool May Transform Businesses

Voice over Internet Protocol (VoIP) is all but essential for modern business communications. Still, many professionals likely wonder “what is VoIP?” — whether they mean what VoIP stands for or what older technologies it replaces. To address these questions and more, let’s take

Two-Factor Authentication (2FA): what is 2FA and how it can stop someone from stealing your identity

Everything you need to know about Two-Factor Authentication and why using it for UC&C services Today we use online services to shop, to collaborate, to meet new people and to keep in touch with friends. Many of these online services contain and store

What is Push Notification for Mobile Apps?

Push Notification as an integral part of UC&C system Push notification is a message that pops up on the screen of your mobile device when you are not using the app. In fact we’ve been using push notifications for quite a long time.

What is Unified Communications (UC)

Understanding VoIP and UC and how they transform Business Communications. What is Unified Communications? Unified Communications vs Dis-unified Communications Four mistakes in choosing a Unified Communications system Unified Communications & Collaboration benefits If you are a business owner and you are looking to

SIP trunking. The difference between PSTN, ISDN and VoIP.

Years ago when VoIP first appeared on the scene, in the time of dial-up Internet, it was associated with poor audio quality and dropped calls. Today it is no longer a problem, thanks to the increased availability of broadband Ethernet services. Large and

Inbound ACD – Automated Call Distribution and Call queues

What is ACD – Automated call distribution ACD – Automated call distribution (automatic call distributor) is a system, responsible for routing incoming calls. This tool is essential for any enterprise that must handle large volumes of inbound calls or a company that has

What is IVR? Examples and benefits of IVR service.

What is IVR? Interactive Voice Response (IVR) is a technology allowing humans to interact with phone systems through DTMF tones input via keypad, or by speech recognition. Interactive Voice Response is not necessarily related to VoIP technology. Examples and benefits An example of

The difference between FXO and FXS

The difference between FXO and FXS FXO and FXS are the ports used by analog phone lines and analog phones and faxes. These two interfaces are always paired (FXO is always connected to FXS and vice versa). In telecommunications, FXS and FXO are