wildix features Archives | Wildix Blog From VoIP to Unified Communications and WebRTC Fri, 29 May 2026 16:02:23 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.1 https://blog-dev.wildix.com/wp-content/uploads/2019/05/cropped-W-blue-1-copy-32x32.png wildix features Archives | Wildix Blog 32 32 WhatsApp and Omnichannel Support: Meeting Customer Expectations https://blog-dev.wildix.com/omnichannel-support/ Fri, 28 Nov 2025 12:29:07 +0000 https://blog.wildix.com/?p=94473 Customer service isn’t about channels anymore. It’s about conversations that flow seamlessly, no matter where they start or where they go. Today, omnichannel support has moved from being a competitive advantage to a basic requirement. By combining communication channels like phone, social media, messaging apps and SMS, businesses create seamless experiences that meet customers wherever they are. Modern …

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]]> The Future of Customer Service: Exploring Artificial Intelligence Call Centers https://blog-dev.wildix.com/artificial-intelligence-call-centers/ Mon, 24 Feb 2025 12:22:47 +0000 https://blog.wildix.com/?p=93548 Customer service is constantly evolving, and businesses are seeking new ways to enhance their customer support operations without losing the personal touch that customers value. Artificial intelligence call centers are one such possibility. By leveraging AI‑driven solutions such as chatbots, speech analytics and predictive routing, companies are transforming the way they handle customer interactions. 1. The Evolution of Customer Service …

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]]> How Wildix is Transforming Communication Technology in Healthcare https://blog-dev.wildix.com/communication-technology-in-healthcare/ Fri, 06 Sep 2024 11:44:16 +0000 https://blog.wildix.com/?p=92988 Unified communication as a service (UCaaS) has revolutionized the way we work by boosting productivity and offering a level of flexibility that was previously unimaginable. But four, nearly five, years on from the pandemic the benefits of the unified communications revolution still haven’t reached the majority of frontline workers, especially in healthcare. While hybrid working …

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]]> Knowing the Market: Why Your Customers Need SMS and MMS https://blog-dev.wildix.com/sms-mms-and-wildix/ Wed, 22 May 2024 11:24:16 +0000 https://blog.wildix.com/?p=92583 Depending on where you live, SMS is, surprisingly, still king. While it may seem odd given the number of professional UCaaS solutions and free messaging tools such as WhatsApp, WeChat and Facebook Messenger, there are some compelling reasons businesses and individuals continue to embrace the 30-year-old technology — and many have increased their SMS usage over …

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]]> Wildix vs. NEC https://blog-dev.wildix.com/wildix-vs-nec-2024/ Tue, 14 May 2024 12:48:13 +0000 https://blog.wildix.com/?p=92540 Over the past few decades, there have been numerous brands exiting the VoIP space: Panasonic, Samsung and Toshiba are just there. Some have disappeared because they have seen diminishing returns and have realised that their models no longer apply. And others, such as Nortel, have simply gone bankrupt. NEC is one of the former, with …

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