The Future of Customer Service: Exploring Artificial Intelligence Call Centers

Customer service is constantly evolving, and businesses are seeking new ways to enhance their customer support operations without losing the personal touch that customers value. Artificial intelligence call centers are one such possibility. By leveraging AI‑driven solutions such as chatbots, speech analytics and predictive routing, companies

What Is an Abandoned Call: A Quick Primer

Abandoned calls are a problem for call centers, and they can result in missed opportunities to engage. So let’s look at what is an abandoned call, what is a missed call and how we can prevent them.