What Is an Abandoned Call: A Quick Primer
Abandoned calls are a problem for call centers, and they can result in missed opportunities to engage. So let’s look at what is an abandoned call, what is a missed call and how we can prevent them.
What is Telephony, and Which Type Is Most Effective?
Better understand modern approaches to voice communications At its simplest, telephony just means the technology we use to talk to one another at a distance. In reality, of course, we all know the definition is much murkier. These days, examining phone systems means
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VoIP Phone Systems For Legal Businesses
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