Those who have been in business for more than ten or fifteen years can still remember the days when companies (especially small businesses) filed customer contacts in spreadsheets on their PCs. What a waste of time that was! On top of having to
In the previous blog article (TAPI Windows and Web APIs Integrations) we investigated the definition of TAPI and Web API. This time we will discover which Unified Communication capabilities can be integrated using these technologies. Smart Routing Even before a user answers the customer’s
TAPI (Telephony Application Programming Interface) allows out-of-the-box integrations with many applications (such as Microsoft Outlook) and call center software (such as VoxTron). TAPI is an abstraction layer that can interact both in ICC mode (controlling, in this case, only one device) or ICS
Using a centralized approach of integration via communication server ICS (Third-party Call Control) solves all the previously described issues (Integration Scenarios for a Communication System). In this scenario, our communication server tracks all the events, which is the most professional approach. It can
There are two integration scenarios that can be used for the implementation of your integration. The first is by connecting to the solution’s server (the server is the call router and IM manager). The second is by connecting to the client (the endpoint where
This time we will analyze whether it is better to buy or develop integrations. Many communication systems already provide integration with software and it is not always reasonable to develop it. On the other side, if a solution is not compatible with your
Previously (Integration blog article), we have discussed possible integration scenarios. This time, I will introduce integration requirements and the technologies, methodologies that allow for the integration of a communication solution with external applications, achieving the partial or full automation of many processes. Integrating
Integration is necessary to perform automation beyond a certain point. With integration, we re-use data and information already entered in other systems (for example, phonebook or users imported from a CRM to a team directory) as a source of automation. On the other
Wildix has a complete integration with Google Apps, probably the most complete on the market: Users Import Contacts Import Web Collaboration / WMS Single sign-on Full Support for Google Chrome Google Chrome Extension: https://chrome.google.com/webstore/detail/wildix-collaboration/lobgohpoobpijgfegnlhdnppegdbomkn?hl=en Google Chrome App https://chrome.google.com/webstore/detail/wildix-collaboration-app/klaamdejgopombbjfpfhlebpjlmokgna?hl=en Google+ Kite sign-on Android App (https://play.google.com/store/apps/details?id=com.wildix&hl=en) Android Based
Remote work is no longer a temporary solution — it’s the future. Cloud computing and digital collaboration tools
Manufacturers are discovering that outdated communication systems are holding them back from reaching their full
Law firms are facing increasingly complex communication challenges. As client expectations rise and cases become more
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