Not All Vendors Are the Same: How to Choose the Right Comms System

Few people give much consideration to their communications system until something goes wrong. Then it’s a top priority. That’s because it’s something that should just work — without too much additional input.

Replacing Your Comms: 6 Reasons Why Unified Communications Is the Answer

Unified communications is something we talk a lot about at Wildix, mainly because that’s the key product we sell. But for many businesses, it’s often not clear why unified communications is the answer to many of their pain points. So let’s have a

10 Strong Indicators You Need to Change Your Hardware PBX

Your PBX is an essential part of your phone system, distributing calls throughout the office. If you haven’t changed your system in the past 10 years (that’s 2014 or earlier!), you likely have a hardware PBX, one that sits in your office. While they

Building Better Communications: When Do You Need an Upgrade?

Your communication system is the cornerstone of your business, yet when was the last time you really examined it? Millions of businesses worldwide are using aging infrastructure, with a large proportion having a phone system that’s over 20 years old. All this means you

Wildix vs Cisco Webex: Where Focus Pays Off

Cisco is one of the largest companies in the world, with major products including networking, security, telecommunications equipment and software. It brings in billions of dollars every year, and it has numerous business units, all competing for resources and recognition. But it has

Why Analyst Backing Matters

Analyst opinions form the background of many industries, whether it’s the famous Standard and Poor’s or Moody’s ratings for government bonds or Gartner and Forrester for companies, notably tech. But how much stock should we put into these analysts? And should MSPs care

How Call Center Voice Analytics Boost Your Business

The first call center was likely in the mid-’50s, thanks to the introduction of automatic call distribution systems. The ‘70s saw the centralization of calls to big businesses, and progressive advancements allowed call centers to get bigger and handle more inquiries. Scripts, voice

How to Use an Office Phone

It’s easy in the telecoms industry to be so used to talking about advanced communications solutions that we sometimes forget about the basics. “How to use an office phone” isn’t really something that comes up often in conversations with partners, but the meaning

Why the Channel Is Critical for Vendors and MSPs

“They’d tried several vendors, but none of them wanted to do it. Then they came to us. They couldn’t believe someone actually cared.” These are the words of one of our MSPs based in Canada, talking about a small setup they’d completed in

Talking About Brands: Building Your Own Story

A brand means nothing to people without a story. Without that very human framework to hold it together, a brand is just a collection of taglines, colors and graphics. The human mind wants to make sense of it, and in lieu of a

Influencer Marketing: The Basics for MSPs

Whether you love them or loathe them, influencers are here to stay. In 2022, platforms such as TikTok, LinkedIn, Instagram and Facebook are all expecting some increase in ad spend on their platforms, and the technology and electronics sector is driving much of