Unified Communications for Small and Medium Businesses: Tailoring Solutions for Different Scales

MSPs have to deal with a huge range of businesses, from small one-or-two-person startups to huge enterprises, all looking to make a difference in their respective markets. But when it comes to small and medium enterprises, what are the differences when pitching to

Why a Good Go-to-Market Strategy Is Crucial For MSPs

A go-to-market strategy is simply a business plan to launch a new product to market. However, there are numerous pitfalls that businesses can fall into when planning their GTM strategy, and it’s these pitfalls that can cause a business to fail. This means

Salesforce and UCaaS: Why You Should Integrate Your CRM

People buy from people. In an increasingly competitive climate, the difference between a sale and a lost opportunity comes down to one thing — your relationship with your customers. As a result, customer relationship management (CRM) software has become a cornerstone of effective sales.

Text Chatbots and Creating Customer Satisfaction

Delivering a good customer experience across industries traditionally required humans to pick up phones and answer questions. However, there are a range of tools that allow businesses from every industry to deliver concise, targeted answers to customer queries, and when done right, they

Exploring Diversity and Inclusion Across Continents: Harmonie Essome

Wildix is building a diverse workforce of people around the world. One of the key benefits of our working ethos is that we encourage people to work from anywhere they can, and we also offer a variety of working options. Harmonie Essome is

WhatsApp: Competing Against “Free”

One of the most popular communication apps is WhatsApp, with approximately 2.7 billion monthly users sending 100 billion messages each day. It has permeated most people’s lives. Yet the app is not only being used for personal use. Thousands of businesses use it

Why the Channel Is Critical for Vendors and MSPs

“They’d tried several vendors, but none of them wanted to do it. Then they came to us. They couldn’t believe someone actually cared.” These are the words of one of our MSPs based in Canada, talking about a small setup they’d completed in

How to Target a Specific Vertical

At Wildix, we make a variety of solutions, and some are aimed at very specific verticals. We don’t just think about our tech solutions but also our hardware as well. This means we can give our partners a variety of solutions. So what’s

Sharpen Your Skills With These Online Courses for MSPs

Your business is built on what you know. From the services you provide to being sales savvy, your knowledge is an intrinsic part of your offer, distinguishing you from your competition. But it can be hard to set aside the time for training,

The State of UC&C in 2022

Change is one of the few constants of any IT sector, and unified communications is no different. But in recent years, the changes in this sector have felt more seismic. Once, UC&C was itself a niche trend. Now, vendors big and small are

How to set up a Microsoft Teams PBX Integration

Five years after its debut, Microsoft Teams has become the most popular business communication platform with over 270 million monthly users worldwide. And while its growth has been impressive, thanks to its inclusion in Microsoft Office 365 and pressures from the pandemic, that

Your Business Needs Customers, and You Must Own Them

Take a minute and think back to over two years ago, to the start of the pandemic. Suddenly we couldn’t work, study or even meet people the same way as before. Locked in our homes, the internet became our main source of contact

The cost-of-living crisis is creating pressure, but there are opportunities to sell your PBX systems

Communication can be glamorous — think about Apple or Whatsapp — but most importantly, it’s vital. And without services such as Wildix, businesses would fall apart, unable to communicate. But the cost-of-living crisis is putting pressure on businesses worldwide, with inflation soaring across

ValueSelling, According to Wildix Partners

MSP perspectives on the methodology proven to close more deals Any technology professional can tell you that you won’t win customers without a great solution. Of course, no matter the power, usability and overall value of a given platform, it always takes effective

Feature Requests & You: New Capabilities for More Sales

Winning deals in today’s market takes a lot of effort, as any MSP can tell you. Customers all have specific business needs, and to sell them on a UCC system, it’s vital for partners to know a way to solve those particular issues.