Tech Training: How Wildix Makes It Easy

Technical training is one of the most important services any vendor provides — whether it’s through certifications or self-managed portals. One of the big advantages of Wildix is that we don’t charge extra for our technical training, as we believe it’s crucial for

Why Analyst Backing Matters

Analyst opinions form the background of many industries, whether it’s the famous Standard and Poor’s or Moody’s ratings for government bonds or Gartner and Forrester for companies, notably tech. But how much stock should we put into these analysts? And should MSPs care

How to Target a Specific Vertical

At Wildix, we make a variety of solutions, and some are aimed at very specific verticals. We don’t just think about our tech solutions but also our hardware as well. This means we can give our partners a variety of solutions. So what’s

Sharpen Your Skills With These Online Courses for MSPs

Your business is built on what you know. From the services you provide to being sales savvy, your knowledge is an intrinsic part of your offer, distinguishing you from your competition. But it can be hard to set aside the time for training,

Phone APIs in Communications: Tools for Custom UCaaS Systems

Of all the changes to hit the telephony industry, among the biggest is the role of the installer. With UC&C and the shift to digital frontiers, a service provider can no longer be simply someone who plugs in products as they are. Rather,

A Sneak Peek at WMS 6

WMS 6 is the latest, greatest upgrade to our core operating system for our cloud telephony solutions, and it offers numerous adjustments and quality of life improvements. Let’s take a quick look at some of them.

In Business Communications, Don’t Just Plan for Disaster: Plan for Continuity

Whether you’re in the Scouts or in business, there’s always a reason to be prepared. Sure, running a company doesn’t mean you risk literally getting lost in the woods. But business owners still face risks that are nearly as severe, and that can

Feature Requests & You: New Capabilities for More Sales

Winning deals in today’s market takes a lot of effort, as any MSP can tell you. Customers all have specific business needs, and to sell them on a UCC system, it’s vital for partners to know a way to solve those particular issues.

What is Telephony, and Which Type Is Most Effective?

Better understand modern approaches to voice communications At its simplest, telephony just means the technology we use to talk to one another at a distance. In reality, of course, we all know the definition is much murkier. These days, examining phone systems means

Your CRM is (Almost) Useless Without Integrated Communications

The missing piece for customer data is tracking how you talk to them If you frequently interact with customers, then I don’t have to tell you about customer relationship management (CRM) software. You or your sales team are probably already intimately familiar with

What Is VoIP? Why This New Tool May Transform Businesses

Voice over Internet Protocol (VoIP) is all but essential for modern business communications. Still, many professionals likely wonder “what is VoIP?” — whether they mean what VoIP stands for or what older technologies it replaces. To address these questions and more, let’s take

Making the Cloud Less Nebulous With Real-World Value

Especially since the pandemic, transitioning applications and communication systems to the cloud has been a top priority in business. After all, the value of this setup is obvious, made all the more clear by lockdown periods: With a cloud-based setup, location no longer