VoIP Phone Systems For Legal Businesses

Law firms are facing increasingly complex communication challenges. As client expectations rise and cases become more multifaceted, legal professionals must ensure that their internal and external communications remain secure, agile and efficient. Traditional telephone systems are falling short when it comes to meeting these demands,

The Future of Customer Service: Exploring Artificial Intelligence Call Centers

Customer service is constantly evolving, and businesses are seeking new ways to enhance their customer support operations without losing the personal touch that customers value. Artificial intelligence call centers are one such possibility. By leveraging AI‑driven solutions such as chatbots, speech analytics and predictive routing, companies

Are Desk Phones Dead: The Role of Business VoIP Phones

With the copper switch-off looming and hybrid working firmly entrenched, it may seem that the days of the desk phone are numbered. The widespread use of unified communication tools that work from any computer or mobile device means that a desk phone isn’t

Integrated VoIP Services: What Other SIP Providers Don’t Want You to Know

As a managed service provider, you know that choosing which products to sell and who to work with is vital to the success of your business. You also know your market and customers best. So when it comes to choosing the right SIP

How to Use an Office Phone

It’s easy in the telecoms industry to be so used to talking about advanced communications solutions that we sometimes forget about the basics. “How to use an office phone” isn’t really something that comes up often in conversations with partners, but the meaning

Conference Call vs. Meeting: Which Is Better?

In the days before the pandemic, choosing how to organize meetings for most office-based businesses was simple. If you needed to get your team together, you could quickly book one of the on-site meeting rooms. And if you needed to involve decision-makers from

What is Telephony, and Which Type Is Most Effective?

Better understand modern approaches to voice communications At its simplest, telephony just means the technology we use to talk to one another at a distance. In reality, of course, we all know the definition is much murkier. These days, examining phone systems means

Securing Your PBX Against Cyberattacks

The 5 Most Common PBX Hacking Methods & How to Counter Them