Customer service is constantly evolving, and businesses are seeking new ways to enhance their customer support operations without losing the personal touch that customers value. Artificial intelligence call centers are one such possibility. By leveraging AI‑driven solutions such as chatbots, speech analytics and predictive routing, companies
Natural disasters are a persistent threat to businesses of every size and across all sectors. Whether it’s wildfires in California, hurricanes and typhoons along coastal areas, tornadoes in the Midwest or severe winter storms, no organization is entirely immune to the potential havoc caused by severe weather and natural
One of the biggest concerns of many businesses is achieving a more sustainable future. Most recognize that the impact they have on the world needs to be minimized to reduce carbon emissions and lower the potential impact of climate change. Technology is key
With the explosion of AI business intelligence (AI BI) products on the market and the accompanying AI hype cycle, it can be hard to decide what — if anything — you should add to your tech stack. From a communication perspective, conversation intelligence, offered by
Commoditization is where products become stripped away of their branding and the core features become the same. VoIP has become heavily commoditized, with virtually everyone offering the same core services. Yet there are areas of differentiation when you look closely. So let’s take
Depending on where you live, SMS is, surprisingly, still king. While it may seem odd given the number of professional UCaaS solutions and free messaging tools such as WhatsApp, WeChat and Facebook Messenger, there are some compelling reasons businesses and individuals continue to
People buy from people. In an increasingly competitive climate, the difference between a sale and a lost opportunity comes down to one thing — your relationship with your customers. As a result, customer relationship management (CRM) software has become a cornerstone of effective sales.
Jack of all trades and master of none, goes the phrase. There are equivalents in other languages: Hungarian has “Egy fenekkel nem lehet ket lovat megulni” (you can’t ride two horses because you only have one butt) and Portuguese has “O homem dos
The business landscape has become more and more complex over the past few decades, and this has been exacerbated by the increasing use of tech to enhance transactions, respond to customers and generally make the customer experience a more effective one. Those asking
Analyst opinions form the background of many industries, whether it’s the famous Standard and Poor’s or Moody’s ratings for government bonds or Gartner and Forrester for companies, notably tech. But how much stock should we put into these analysts? And should MSPs care
Educators aim to inspire their students; to ignite a hunger for knowledge that will last a lifetime. But that lofty goal is often scuppered by real-world issues in both online and traditional classrooms including tasks, like administrative work, that eat into precious planning
Remote work is no longer a temporary solution — it’s the future. Cloud computing and digital collaboration tools
Manufacturers are discovering that outdated communication systems are holding them back from reaching their full
Law firms are facing increasingly complex communication challenges. As client expectations rise and cases become more
Wildix UK Limited
Wildix UK Limited
Rolt House,
Coventry Canal Basin,
St. Nicholas Street, Coventry,
West Midlands, CV1 4LY
VAT ID: 276226491
Phone: +44 330 056 3634
Wildix Inc.
800 N High Street
Columbus, OH 43215
Phone: +1 614‑484‑1500
Wildix OÜ – Holding Company
Laeva tn. 2,
10111, Tallinn, Estonia
VAT ID: EE 101984698
Phone: +372 (61) 89586
