Web-based vs Native apps: Which to Choose?

Web-based VS native administration is a long-standing dispute within this field. This topic is particularly important because it defines all of the user’s experience. Let’s examine, why web-based communication solutions are the best choice for delivering high service quality. All new products now

Vertical Solutions for Retail, Education, Hospitality, Healthcare

Vertical Solutions based on Unified Communications features can be successfully implemented for different industries, including Retail, Education, Healthcare, Manufacturing, Hospitality, Healthcare and Finance. In this blog article we will analyze some of these features and their ways of implementation. Vertical Solutions for Retail

Unified Communications for Customer Support, Contact Center, and Marketing Activities

In the previous blog article we discussed how Unified Communications can improve the team collaboration and management. Today we will discover which features can help you win new customers and retain the existing ones by increasing the efficiency of your call center and

Unified Communications for Team Collaboration and Management

In the previous blog articles we discussed how different Unified Communications can simplify your business processes and automate your daily tasks. Now it’s time see how to apply and where to apply the previously discussed features. Of course, some are applicable to any

How to substitute a working PBX with a new one

I know of companies who sell insect screens during the winter. Sure, when demand is not urgent, one has the time to plan an investment well. Did you ever “curse” yourself because had you decided to take measures earlier for a verification or

Learning is like rowing against the current…

“Any day spent learning something is never a day wasted”.. Many companies do not believe in this simple quote, because basically they do not believe in training. Training is for many a waste of time, which takes away from work. But they do

Call Generation From Microsoft Outlook and TAPI Enabled Applications

A common request of many customers is the possibility of calling from Outlook Address Book. The advantages are evident and can save a lot of time at work as clarified in this video by Michele Bucciarelli on his blog http://www.turbocomunicazioni.it.