Why Manufacturers Must Transition from Legacy Telephony to Cloud VoIP

Manufacturers are discovering that outdated communication systems are holding them back from reaching their full potential. Legacy telephony from major businesses such as Avaya, NEC, Toshiba and Panasonic — once the gold standard of business communication — is increasingly proving to be inefficient, costly and inflexible. For

VoIP Phone Systems For Legal Businesses

Law firms are facing increasingly complex communication challenges. As client expectations rise and cases become more multifaceted, legal professionals must ensure that their internal and external communications remain secure, agile and efficient. Traditional telephone systems are falling short when it comes to meeting these demands,

Not All Vendors Are the Same: How to Choose the Right Comms System

Few people give much consideration to their communications system until something goes wrong. Then it’s a top priority. That’s because it’s something that should just work — without too much additional input.

Replacing Your Comms: 6 Reasons Why Unified Communications Is the Answer

Unified communications is something we talk a lot about at Wildix, mainly because that’s the key product we sell. But for many businesses, it’s often not clear why unified communications is the answer to many of their pain points. So let’s have a

10 Strong Indicators You Need to Change Your Hardware PBX

Your PBX is an essential part of your phone system, distributing calls throughout the office. If you haven’t changed your system in the past 10 years (that’s 2014 or earlier!), you likely have a hardware PBX, one that sits in your office. While they

Building Better Communications: When Do You Need an Upgrade?

Your communication system is the cornerstone of your business, yet when was the last time you really examined it? Millions of businesses worldwide are using aging infrastructure, with a large proportion having a phone system that’s over 20 years old. All this means you

VoIP Is Commoditized — Or Is It?

Commoditization is where products become stripped away of their branding and the core features become the same. VoIP has become heavily commoditized, with virtually everyone offering the same core services. Yet there are areas of differentiation when you look closely. So let’s take

VoIP Taxes and Why a Billing-on-Behalf Solution Is the Way Forward

If there’s one thing you can’t afford to get wrong, it’s money. All businesses rely on a steady stream of income to make a profit (or at least increase turnover), and most will set up systems that help track and manage it. A

From MSSP to Full-Service MSP — Why You Must Change

Out of the estimated 40,000 MSPs in the United States, an estimated 10,000 are MSSPs, managed security service providers. These companies devote their time to understanding the security services required to secure their customers, using a huge range of tools. Indeed, cybersecurity is

Are Desk Phones Dead: The Role of Business VoIP Phones

With the copper switch-off looming and hybrid working firmly entrenched, it may seem that the days of the desk phone are numbered. The widespread use of unified communication tools that work from any computer or mobile device means that a desk phone isn’t

Cyberthreats and VoIP Security: Is VoIP Secure?

Cyberthreats come in all shapes and sizes, whether they are individuals working to defraud someone on a small scale or state-sponsored cyberwarfare divisions that intend to disrupt life across the Western world. MSPs fulfil a vital role in securing businesses against these threats,

Wildix vs Sangoma: Too Many Acquisitions Lead to an Innovation Crisis

Sangoma Technologies Corporation gives hardware and software products for SMBs, enterprises and carriers in 150 countries, delivering these technologies through distribution partners and through selling direct to the consumer. It owns some legendary names in the business, including Asterisk and FreePBX, as well

What Is an Abandoned Call: A Quick Primer

Abandoned calls are a problem for call centers, and they can result in missed opportunities to engage. So let’s look at what is an abandoned call, what is a missed call and how we can prevent them.

What Is a Teleconference?: Teleconferencing Throughout History

When you hear the word teleconferencing, what comes to mind? A packed boardroom with a speakerphone? Audio-only calls? Or does it extend to video?

Is VoIP Reliable for Business?

With the impending copper switch-offs around the world, more and more businesses are asking “is VoIP reliable for business?” While there are some slight disadvantages, the truth is that VoIP telephony solutions deliver a sizeable benefit provided they are integrated properly.